FAQ

Yes. All cold chain transportation ensures a stable temperature of -18℃ or below throughout the whole process.

Yes. We will clarify the estimated timelines for container pick-up, loading, port shipment, arrival at destination port, customs clearance and delivery. After that, the dedicated contact will update the progress in a timely manner upon completion of each stage.

The company and its products have successively obtained certifications including ISO9001, ISO22000, HACCP, FSMA, BRC, IFS, HALAL, AEO and Low GI Product Certification.

We strictly control quality in accordance with international certification standards, strengthen quality management with high standards and enhance customer confidence.

The specific time needs to be determined based on customization requirements. After confirmation, the lead time from production start to delivery is about 15-20 days.

Applications for changing specifications or quantities can be submitted within 72 hours before production without additional fees. If production has already started, changes will require bearing the incurred raw material and production costs, with the specific amount calculated based on actual circumstances.