FAQ

Yes. All cold chain transportation ensures a stable temperature of -18℃ or below throughout the whole process.

Yes. We will clarify the estimated timelines for container pick-up, loading, port shipment, arrival at destination port, customs clearance and delivery. After that, the dedicated contact will update the progress in a timely manner upon completion of each stage.

The company and its products have successively obtained certifications including ISO9001, ISO22000, HACCP, FSMA, BRC, IFS, HALAL, AEO and Low GI Product Certification.

We strictly control quality in accordance with international certification standards, strengthen quality management with high standards and enhance customer confidence.

The specific time needs to be determined based on customization requirements. After confirmation, the lead time from production start to delivery is about 15-20 days.

Applications for changing specifications or quantities can be submitted within 72 hours before production without additional fees. If production has already started, changes will require bearing the incurred raw material and production costs, with the specific amount calculated based on actual circumstances.

The MOQ for bulk purchase is 500 cartons, and the MOQ for delivery is 1,400 cartons.

Store frozen at -18℃ or below. Do not refreeze after thawing.

The core standard for low GI product certification is that the Glycemic Index (GI) is ≤ 55 (inclusive). The GI value of our low GI products ranges from 49 to 54.

Fully suitable for commercial scenarios such as catering stores and convenience stores. It can be directly cooked without thawing, and served within 8-12 minutes. With uniform specifications and stable taste, it can significantly improve store serving efficiency and supports commercial bulk procurement.

No thawing required. All frozen pastries are designed for direct cooking without thawing, which can retain the original taste, texture and nutritional value of the products.

Our products adopt premium natural whole grains and selected additive-free raw materials. All raw materials are sourced from pollution-free planting bases. We adhere to in-house flour milling, and all materials comply with EU food raw material standards.